Legal & Compliance Updates

Important Notice Regarding Patient Liabilities

No Surprises Act: As of 2022, federal legislation mandates that all patients, regardless of network status or payment method, must receive a Good Faith Estimate or Advanced Explanation of Benefits (EOB) disclosing their projected cost before undergoing treatment.

HCEC-Certified consulting groups specialize in a delicate approach to informing and empowering patients regarding their financial obligations. Leveraging their expertise in compliance and access to technology, they ensure patients have payment options while facilitating payment at the time of treatment or guaranteeing payment against existing lines of credit.

The HCEC recognizes that collecting patient payments at the time of treatment results in greater patient satisfaction and increased revenues.

Healthcare Exclusive Payment Setup & Consultation

Recognizing the distinction between healthcare practices and retail businesses, card brands now provide exceptions to stringent payment rules. This not only reduces costs but also accommodates the increased need for remote and pre-authorized transactions in healthcare settings.

HCEC provides education and training to private healthcare practices and their partners on the nuances of patient payment processing, particularly regarding credit cards, which are now more critical than ever. HCEC offers certification on required riders and best practices for card-not-present transactions, mitigating liability risks associated with chargebacks or breaches.

Legal & Compliance Updates

Important Notice Regarding Patient Liabilities

No Surprises Act: As of 2022, federal legislation mandates that all patients, regardless of network status or payment method, must receive a Good Faith Estimate or Advanced Explanation of Benefits (EOB) disclosing their projected cost before undergoing treatment.

HCEC-Certified consulting groups specialize in a delicate approach to informing and empowering patients regarding their financial obligations. Leveraging their expertise in compliance and access to technology, they ensure patients have payment options while facilitating payment at the time of treatment or guaranteeing payment against existing lines of credit.

The HCEC recognizes that collecting patient payments at the time of treatment results in greater patient satisfaction and increased revenues.

Healthcare Exclusive Payment Setup & Consultation

Recognizing the distinction between healthcare practices and retail businesses, card brands now provide exceptions to stringent payment rules. This not only reduces costs but also accommodates the increased need for remote and pre-authorized transactions in healthcare settings.

HCEC provides education and training to private healthcare practices and their partners on the nuances of patient payment processing, particularly regarding credit cards, which are now more critical than ever. HCEC offers certification on required riders and best practices for card-not-present transactions, mitigating liability risks associated with chargebacks or breaches.

Pre-Authorized Healthcare Form & Card-Account Updater

The card-brand approved Pre-Authorized Healthcare Form enables patients to securely store encrypted card information and signatures for any amount not covered by insurance. Healthcare exclusive agreements provide chargeback protections and potential breaches. New technologies on the market, such as Card-Account Updaters, automatically renew expired or replaced cards to ensure up-to-date payments. Text-to-Pay invoicing is rising in prevalence as a failsafe to avoid billing errors when patient balances exist.

In a challenging healthcare environment, HCEC groups offer solutions that simplify payment processes and enhance patient satisfaction.

Our partners can help – contact here, we will connect you with a certified consultant today

EHR and the importance of integrated systems:

The HCEC holds expertise in integrating and consolidating systems. This acts to prevent gaps in which patient experiences can fall and Protected Heatlh Information (PHI) can potentially be exposed. We advise on consolidating systems to one or a few ONC-Certified Health IT platforms. These will allow a smooth patient check-in experience, with usable clinical data and a closed, protected circuit.